News

06 Feb 17

Alliance Health has partnered with BABYLINE and is proud to bring you the first dedicated parent advice line in Zimbabwe. This service is available for all parents who are members of Alliance Health and NMAS. The information provided by the BabyLine service has been specifically developed to enable parents to access the best possible advice on common health conditions that affect children. The system that is used by BABYLINE is also in use by the St Louis Children’s Hospital, Missouri, USA, and has been adapted to Southern African setting in collaboration with the Department of Paediatrics of the University of Pretoria.

Telephonic advice cannot replace consultation and in no way offers diagnosis or prescription. The BABYLINE service offers parents that extra support they so often need when coping with the challenges of parenthood.

To access Babyline simply call: 08677 432 584

You can also sign in on the Paed-IQ website with your membership number on https://paediq.com/signin.html?v=null

15 May 15

For added convenience and improved service, Alliance Health is pleased to advise its valued stakeholders that we have recently launched an Inbound Call Centre.

The call centre will be handling all pre-authorisation requests by both service providers and members on a 24 hour basis, 7 days a week, including public holidays.

This new line, dedicated to treatment authorisations for members of Multimed, Alliance Health Options, Northern Alliance, Northern Medical Aid Society and Alliance Options SELECT is as below:

+263 8677 000 716

 

Each authorisation will be given an exclusive authorisation number so please do record this on your claim documentation to facilitate processing.

26 Jul 12

Alliance Health now accepts subscription payments from members via Eco-cash. The biller codes are as follows:

• MULTIMED and ALLIANCE HEALTH OPTIONS Biller Code – 65865
• NMAS and NORTHERN ALLIANCE Biller Code – 65866

Here is how it works: On the Ecocash platform, follow the on-screen prompts in this order:
Dial *151*200# => Enter your Ecocash pin => (select) Make Payment => (select) Pay bill => Enter Biller Code (as above) => Enter Amount => Enter Membership number => Confirm Transaction.
You will receive a confirmation text from Econet confirming the details of your payment. Alliance Health will receipt your funds the following working day and your subscriptions account will be credited with your payment.
We sincerely hope this will enhance your service experience in respect of convenience of subscription payment. Should you have any queries with regards to this kindly email.